1. Reconnect once
Disconnect and connect again. State left over from a network switch usually clears this way.
QuickQ help center: no connection, slow speeds, sign-in trouble
If the client will not connect, speeds drop or sign-in fails, work through this page in order — most cases clear within a few minutes. Updated August 17, 2026.
Do these three first
Keep the order; plenty of problems end at step one.
2. Try another route
Pick a low-latency route from the list to see whether one single route is the problem.
3. Restart the client
Quit fully and reopen. If that fails, restart the device once.
Common problems, one by one
Connect just spins
Check the device itself is online — open a familiar site in a browser — then try another route. If it still spins, sign out and back in.
Connected but slow
Look at the latency figure on screen. High means switch routes; normal latency with slow transfer usually means the far service is slow, so try again later.
Sign-in says wrong account or password
Watch capitals and stray spaces. If it is genuinely lost, choose password recovery and check your registered mailbox.
Device limit reached
Open the device list on the account page, drop what you no longer use, then sign in again.
Phone drops after switching network
Android and iOS reconnect on their own. If nothing returns after a while, disconnect and connect by hand.
The system blocked the installer
That is a routine security confirmation: allow it at the prompt, or permit it in system settings and install again.
Still stuck
Send these along and it will be handled much faster.
Device and system version
For example Windows 11 or iOS 17, with the exact version number.
When it happened
The date and roughly what time, so records can be matched.
A screenshot
Capture the message and the status together; clearer than a description.